Answer renter questions and schedule apartment tours with Claude
Claude · Founders & operators, Customer service · checked 2026-11-02
The Almanac reports Wilbur Properties managers in San Mateo and Santa Clara counties began using Claude in Chrome by July 2026 after data scientist Jonathan Miradi pushed an internal AI investment. Miradi built a database so Claude can answer routine renter questions and check manager schedules when arranging apartment tours, escalating to a human when it cannot answer. Wilbur oversees about 800 residential units; Miradi frames the goal as cutting routine work rather than replacing managers, with a longer-term wish to answer website inquiries without every message hitting staff. The same article notes managers also used free ChatGPT for policy questions, which motivated paying for higher-limit tools.
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- Brands: Claude
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- Occupations: Founders & operatorsCustomer service
- Industries: real-estate
- Tasks: inbox, scheduling, ops
Sources
- https://www.almanacnews.com/technology/2026/10/06/how-ai-is-changing-the-apartment-search-is-it-working/ · fetched 2026-11-02 — “managers were using Anthropic’s Claude in Chrome. Miradi also has set up a database that allows the AI to answer questions and check property managers’ schedules to help arrange ap”
Last checked 2026-11-02. Description source: detail-page.