Answer Japanese contact forms with OpenAI, Microsoft Teams and Gmail
n8n · Sales, Customer service · checked 2026-10-29
Quick overview This workflow collects inquiries from an n8n form, matches them to FAQ entries stored in an n8n Data Table, drafts and keigo-checks a Japanese business email using OpenAI, posts it to Microsoft Teams for approval, and sends the approved reply via Gmail while logging the outcome. How it works Receives a new inquiry via an n8n form submission. Loads all FAQ rows from the keigo faq n8n Data Table, combines them, and adds your company name, signature, and the submitted contact details. Uses OpenAI to classify the inquiry into a category and applies category-specific reply guidance, skipping messages classified as sales pitch or spam. Selects up to three relevant FAQ entries by matching keyword hits in the message and compiles them into a single FAQ text block.
At a glance
- Brand
- n8n
- Jobs
- Sales, Customer service
- Sources
- 1
Dimensions
- Brands: n8n
- Agents: n8n · Visit via /go/
- Occupations: SalesCustomer service
- Industries: cross-industry
- Tasks: drafting, inbox, analysis
Sources
- https://n8n.io/workflows/21749 · fetched 2026-10-29 — “Quick overview This workflow collects inquiries from an n8n form, matches them to FAQ entries stored in an n8n Data Table, drafts and keigo-checks a Japanese business email using O”
Last checked 2026-10-29. Description source: harvest.